Myxacts – XACT Is An Organic Extension Of Your Customer Support Solution.

XACT is an organic extension of your customer support solution.

Customer Contact Solutions for Phone, Chat, Email and Internet Support

Customer Support Services

Do you need a contact center? XACT provides customer support services to enhance the communications profile of organizations worldwide through phone, SMS, email and chat.

Chat and Web Support

Do you need support for your site or brand? Let us help make sure that your visitors and customers receive timely and professional service to ensure you never miss an opportunity!

Service and Support Dispatch

Is time of the essence? When your organization relies on the ability to information to be managed and disseminated in real time, your callers will need 24×7 support from XACT.

Telephone Answering Services

Need a fast, timely and professional answer? It’s our job to get you the message, and we get it to you exactly how you want it through phone, SMS, email or portal 24×7!

Business process outsourcing improvement

XACT strives to deliver a seamless customer support and engagement experience for your customers through extensive training, branded implementation and ongoing support tools.

Our Services

We’ll help you by understanding the needs of your business and the complexities around your knowledge and call trends — and then make a recommendation based on our experience. Ultimately, the call is yours. XACT can also provide support for your organization applications as an extension of our toolbox. We can easily interface with your applications or software to provide support to your callers when the need arises.

A Plan of Action and Change

A six step implementation process that focuses on learning about you through learning, development, training and careful roll out.

Targeted Training

We will develop content, ciriculum and an quality training program on your product, service or brand.

Quality Assurance

Once on board, we’ll continue to strive for excellence while maintaining program quality and integrity.

Workforce Scheduling

Our workforce team ensures that agents are scheduled properly and resource is available when you need it most.

Resource Management

We have a team of specialists constantly watching contacts in our system, making sure that we never miss a thing.

Account Management

You’ll always have a point of contact to reach out to discuss issues and provide feedback.

Let us help you.0

Hey, its what we do! Enable the talented team at XACT to help conceptualize, optimize and build your support program. Reach out to us today and let us get started. In the meantime, learn how XACT has helped hundreds of organizations like yours meet the objectives necessary to provide excellent service; or if you’re ready to elevate your customer support to the next level, speak with an XACT advisor who can begin the process with you.

we build your idea in reality

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but don’t just take our word for it..

“Speaking with others in our industry, they are looking to utilize XACT’s services based on our positive experience.”

Jack Ryana Sales Manager

“I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers.”

Jane Wilde Project Manager

“They were really good thought partners who brought new ideas to the table.” Former Head of Growth Marketing, Udacity..

Jane Wilde Project Manager